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DOMS401 SERVICE OPERATIONS MANAGEMENT

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DOMS401 SERVICE OPERATIONS MANAGEMENT
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Description

Description

SESSION July 2023
PROGRAM MASTER OF BUSINESS ADMINISTRATION (MBA)
SEMESTER IV
course CODE & NAME Service Operations Management
CREDITS 04
NUMBER OF ASSIGNMENTS & Marks 02 

30 MARKS EACH

 

 

Assignment Set – 1

 

Q1. Discuss Role of Services in Nations Economy in brief

What is your understanding on competitive strategies for service Organizations          

 

Q2. Discuss role of Innovation of services?

Discuss Rewards portion in Human resource part of Service Operations Management ?

 

Q3. What are the Dimensions of Service Quality ?

Explain different kinds of service facility locations ?

 

Assignment Set – 2

Q4. Discuss in brief strategies for managing market demand?

What are the challenges in managing service capacity?   

 

Q5. Explain the concepts of scheduling in services?

What are the characteristics of queuing systems? 

 

  1. Explain Single server Queuing Model with finite calling Population

Explain types and forms of Inventories in service sector ?          

 

Additional information

Assignment Type

General, Unique

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